Frequently asked questions.

What is dry-cleaning?

Dry cleaning is a process that cleans clothes without water. Instead we use a large machine with a special solvent that lifts dirt and stains from clothes.

As no water is used, garments can be safely cleaned without shrinkage. This process also extends the life of clothing. Once the garments are clean, they are pressed to remove wrinkles.

What is the turnaround for dry-cleaning?

In most cases we can dry clean your garments in 1-2 days. We offer a same day dry cleaning service for items dropped off at any of our six stores in Geelong prior to 9am. Depending on the order, this may incur an express service surcharge.

Can all stains be removed?

We cannot guarantee that we can remove every single stain in the dry cleaning process. There are many factors such as the age of the stain, colour of the garment and type of fabric that could make it difficult to remove certain stains without damaging the item of clothing. We recommend you bring your items in for dry cleaning as soon as possible after they are stained to increase the likelihood of the stain being removed. We also recommend that you clearly mark the stained spot with a piece of tape and inform us what was spilled.

Who is responsible for any damages?

According to the Consumer Goods (Care Labelling) Information Standard 2023, clothing and textiles must have adequate care labelling instructions attached to them that outline how the item should be cleaned. We follow the individual care instructions on each garment we receive. If any damage occurs during the dry cleaning process, it is the responsibility of the manufacturer for not adequately labelling the item and you should contact the retailer or manufacturer for a refund or replacement.

What is the cost of dry cleaning?

Prices differ depending on the item type, material and the presence of stains. If you have questions regarding the price please call us on (03) 5229 2042 or email info@crestdrycleaners.com.au and we will provide you with a free quote. 

Can I bring my wedding dress in to be cleaned

Yes, we offer a wedding dress cleaning service. Visit this page for further information.